Payments & refunds

Last updated 8 September 2026

Nothing is behind a paywall

Before anything else: the software is free. agi-cos is MIT licensed, every feature is in the public repository, and you never have to pay us to use any part of it. Everything below concerns voluntary sponsorship and optional paid services only.

How payments are processed

Payments are collected by Razorpay on our behalf and settled to BrightLabs Infrasoft Solutions Private Limited. Card and banking details are handled entirely by Razorpay; we never see or store them. Charges appear on your statement under our registered name.

Prices for paid services are shown exclusive of taxes unless stated otherwise.

Sponsorship

A sponsorship is a voluntary contribution to the project’s development. It is not a purchase: no goods or services are delivered in exchange, no feature is unlocked, and no licence is granted beyond the MIT one you already have.

Refunds: if you change your mind, write to us within 14 days and we will refund it in full, without asking why. After 14 days we will still consider a request — a payment made in error, or by somebody who could not afford it, will be refunded whenever we hear about it.

Refunds are returned to the original payment method. Razorpay typically takes 5–7 working days to complete one, and your bank may take longer to show it.

Hosted subscriptions

Where we provide a managed instance, it is billed monthly in advance.

Cancel any time. Cancellation stops the next renewal and takes effect at the end of the period you have paid for. You keep access until then.
First month. If it does not work for you, tell us within 14 days of your first payment and we will refund that month in full.
After that, part-months are not refunded as a rule — but if we failed to deliver what you paid for, we will refund it. Say so and we will sort it out.
Your data. You can export everything at any time, and we will help. It is the same open-source product, so leaving means running it yourself rather than losing it.

Support agreements

Scope, term and cancellation for a support agreement are as set out in the written agreement between us, which prevails over this page where the two differ.

Failed and duplicate payments

If a payment is taken twice, or taken for something you did not authorise, contact us and we will refund it as soon as we have confirmed it. You do not need to justify a duplicate charge.

How to ask

Email support@brightlabsinfrasoft.com from the address you used, with the date and amount. We aim to answer within 3 working days.

Chargebacks

Please write to us first. A refund from us is faster than a chargeback and does not involve your bank. We would rather return your money than argue about it.